Customer Service Appreciation Week is October 6th – October 10th, 2014. Since 2002, FARO Technologies has proudly participated in Customer Service Week to honor those who serve and support customers with the highest degree of care and professionalism and to thank the customers who provide our company with the opportunity to serve.
“I want to personally thank our customers for their continued loyalty to the FARO brand. FARO takes great pride in providing products and services that exceeds expectations,” says Brad D. Lloyd, Director, Americas Service and Pennsylvania Manufacturing. “ We are dedicated to provide value to our customers that goes beyond the purchase of hardware or software, for it is important that we build a partnership that will last for years to come.”
FARO is certified as a Center of Excellence by
BenchmarkPortal. The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. There is an extensive process BenchmarkPortal utilizes to determine the recipients of this award. Best-practices metrics are drawn from the world’s largest database of objective and qualitative data that is then audited and validated by BenchmarkPortal researchers.
The FARO Customer Service team continues to maintain a 92% customer service satisfaction rate and quick turnaround time for products that require annual calibration and maintenance.
This week we will honor the customer service team for continuously providing the utmost support to our customers and to the customers who have provided us with the opportunity to service their needs.
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